Our previous strata manager was unreliable, untrustworthy and unprofessional. Our search for someone with experience and understanding, plus the willingness to take on the problems created by our previous manager led us to Joanne Colonnello at StrataEase. Joanne was amazingly accommodating. She helped us to move forward with things and enlist new vendors. We were very hesitant to turn to someone new due to past experience but Joanne was helpful and proactive. We have seen a 100% improvement from where we were and can now confidently move towards planning the future of our building. Joanne is great in the way that she can remain objective while still providing her opinion on all matters regarding the body corporate. She can be upfront and honest, as well as constructive. If she thinks we should reconsider a course of action, she will let us know. Jo has also shown amazing flexibility and resilience when dealing with particularly difficult residents and situations. She has proven time and time again that her experience and skill is wide-reaching, while being confident enough to state when something is not within her area of expertise. Joanne is completely trustworthy and we feel we are in good hands with her.
Eucalyptus Drive, Maidstone