Testimonials

Have been with Martine for a couple of years and the management is first class service, to say the least has been impeccable. On a first name basis and always very happy to help without delay. I have a number of properties across Metro Melbourne and I can categorically say there is no better!

Service is important and when you have the ability to call direct and have a conversation without the need to research the database and try to discuss a property unknown to the person on the other line, it make a significant difference and Martine and StrataEase have that personal service down-pat.

I would totally recommend Martine and StrataEase for your body corporate needs, and I look forward to having only ONE body corporate manager across my investments! Thank you, Martine and there is no need to tell you to do a good job as anything different is not in your DNA!

Our previous strata manager was unreliable, untrustworthy and unprofessional. Our search for someone with experience and understanding, plus the willingness to take on the problems created by our previous manager led us to Joanne Colonnello at StrataEase. Joanne was amazingly accommodating. She helped us to move forward with things and enlist new vendors. We were very hesitant to turn to someone new due to past experience but Joanne was helpful and proactive. We have seen a 100% improvement from where we were and can now confidently move towards planning the future of our building. Joanne is great in the way that she can remain objective while still providing her opinion on all matters regarding the body corporate. She can be upfront and honest, as well as constructive. If she thinks we should reconsider a course of action, she will let us know. Jo has also shown amazing flexibility and resilience when dealing with particularly difficult residents and situations. She has proven time and time again that her experience and skill is wide-reaching, while being confident enough to state when something is not within her area of expertise. Joanne is completely trustworthy and we feel we are in good hands with her.

A major point of difference is Jo knows us all by name! Whereas with larger organisations/mangers have limited understanding of the property, the OC members, nor awareness of each property’s quirks and challenges. Jo is reachable by phone call or email vs. leaving a message with reception. She works closely with the OC to support its members, she provides sound guidance for legal and repair issues. In summary, Jo is ethical, professional and a pleasure to deal with, it’s great having Jo manage our property.

StrataEase is always available to provide advice and follow up issues needing attention. Joanne always acts professionally and has a pleasant operational style. She offers sound and informed advice, and our experience with Joanne has always been positive and professional.